Return Policy

REFUND & RETURN POLICY

Order refund only applicable for the below circumstances:

(a) Goods Discontinued

(b) NW has failed to deliver the Goods compliant with the Contract or within a reasonable time

(c) Goods malfunction or wrong Goods delivered

*For Pre-Order Goods, refund is not applicable.
*For the Goods is confirm to delivery, refund is not applicable.


Full refund

For Buyer that choosing the online banking method (through our payment gateway FDX), we will notify our payment gateway service provider to cancel the relevant transaction. For other payment methods, Buyer will need to provide the bank details to NW.

There is estimated of 7 to 14 working days for the refund process, and the refund amount will be shown on the Buyer’ Credit Card statement, or a copy of bank slip will be forwarded to the Buyer.

Any queries, please contact Customer Service or email to nwteaconcept@gmail.com