Terms and Conditions
Welcome to the NW Tea Concept website (www.nwteaconcept.com). This website is owned and operated by NW Natural World Art Gallery Concept, a company registered under the Companies Commission of Malaysia (SSM) with the registration number 002812603-D. These terms and conditions became effective on December 1, 2021, and are governed by the relevant laws of Malaysia.
Thank you for choosing NW Tea Concept! We are committed to serving you with the utmost sincerity and providing quality service in accordance with these terms and conditions. By browsing and utilizing the services and products on our website, you acknowledge and agree to these terms and conditions. Should you have any questions, feel free to contact us via our hotline at +60109090523 (WA) or email us at nwteaconcept@gmail.com.
All materials on this website, including text, images, logos, designs, products, videos, audio files, and links, are the property of NW Natural World Art Gallery Concept. Unless authorized or agreed upon in advance, no individual may use this copyrighted content for personal or commercial purposes. NW Natural World Art Gallery Concept reserves the right to pursue legal action in such cases.
This website and its payment platform are powered by the SHOPLINE service platform. For information regarding your privacy, please refer to our “Privacy Policy.” We will also follow our "Shipping Policy" to arrange delivery services to your address. Any guarantees or statements regarding delivery times may be subject to delays caused by courier issues or unforeseen circumstances. We will do our best to track your package to ensure its safe delivery. For details about refunds or returns, please refer to our “Refund and Return Policy.”
You will receive four email notifications during your shopping journey: when placing an order, upon payment, upon shipping, and when your order is completed. We strive to ensure the accuracy of all details, content, and prices on this website. In the event of an error caused by our negligence that affects your shopping experience, we will address the issue and make the necessary arrangements promptly. If we are unable to contact you, we may prioritize canceling and terminating your order.
We value your right to express yourself and encourage you to share your shopping experiences and product reviews on this website. However, we reserve the right to hide or delete any comments, including those containing obscene, offensive, threatening, abusive, pornographic, vulgar, indecent, or illegal language, images, or materials; any content that is defamatory or insulting to race, religion, gender, sexual orientation, or physical/mental conditions; as well as any content that is false, misleading, or deceptive. We do not condone cyberbullying or any illegal activities, and such incidents will be reported to the authorities or addressed under Malaysian law.
This website reserves the right to modify, amend, or terminate the contents of these terms and conditions at any time without prior notice.
This website is built on the SHOPLINE platform, which provides our e-commerce services.
We wish you a delightful tea shopping experience! 🍵
Companies Commission of Malaysia(SSM)
