Shipping Policy
Welcome to the NW Tea Concept website (www.nwteaconcept.com). This website is owned and operated by NW Natural World Art Gallery Concept, a company registered under the Companies Commission of Malaysia (SSM) with the registration number 002812603-D. These terms and conditions became effective on December 1, 2021, and are governed by the relevant laws of Malaysia.
Thank you for choosing our products and services! By placing an order for our products, you agree to accept this policy and its arrangements. We are committed to serving you sincerely but do not support unconditional refunds or returns under any circumstances. Once an order is placed, any refund or return requests must be made through our customer service hotline at +60109090523 (WA) or via email at nwteaconcept@gmail.com for further assistance. Otherwise, such requests will not be processed.
The payment platform on this website is powered by the SHOPLINE service platform. Once an order is confirmed and payment is completed, you will not be able to cancel the order or request a refund via the website. Please contact us immediately (within 24 hours) for further assistance. Any incorrect information provided can be corrected through customer service; otherwise, the shipment will proceed based on the original details. If you mistakenly ordered the wrong product, we can assist you in canceling the order. This website reserves the right to cancel any product orders under any circumstances. Prior to cancellation, we will communicate with you and refund any payments you have made.
When your selected products are shipped, please check the package's exterior for visible damage before signing for it. If the package is damaged during transit, contact us within 24 hours so we can assist you in filing a claim with the courier. Failure to notify us within this timeframe will be considered as your acceptance of the product without any issues. If the product you receive does not match your order, we will send you the correct product. However, if the product packaging has been opened, returns or exchanges will not be processed. You must return the incorrect product within 5 working days, along with the original receipt and any accompanying gifts (if applicable) in intact packaging. Once we receive the returned item and verify that it meets the return conditions, we will process the replacement within 7-14 working days. We will cover the return shipping fee. Products damaged due to personal reasons are not eligible for returns or exchanges.
This website reserves the right to modify, amend, or terminate the contents of these terms and conditions at any time without prior notice.
This website is built on the SHOPLINE platform, which provides our e-commerce services.
We wish you a delightful tea shopping experience! 🍵
Companies Commission of Malaysia(SSM)
